Do we need to make new IT investments?

• Business value of IT

How well does IT support our business processes?

• Maximum IT support

Do we invest too much or too little in IT?

• Optimal use of IT investments

How well do we perform compared to other companies?

• Strategy and IT performance

Are we using our IT systems to the maximum?

• Access and sufficient support

Benchmarking creates frames, structure and methodology

• Why benchmark IT?