Maximum IT support of business processes

Today’s business processes require ever more sophisticated IT services for efficient and effective execution. It is critical that IT gives maximum support to business processes, and that IT doesn't cause problems for users in their daily work.
Typical user frustrations identified in an IT Optima assessment include:

• work-arounds
• poor response times
• insufficient user support
• poorly implemented IT security

All indicators of ineffective business process support.

We measure areas such as IT operations and user support and are thus able to pinpoint specific areas where users need extra training, new investments are needed, or IT security is deficient.  

Reduction of wasted time

A particular insight from the analysis is the identification of ways the company can reduce users’ wasted time - for example caused by work duplication - and thereby save money and reduce frustration. We can also document whether or not support roles from the IT department are working in a satisfactory way.
 
We provide our clients with the management tools needed to sustain the capability of the IT organisation to optimise IT support for business processes.